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3-star hotel Check-in 15:00 · Check-out 12:00

Element Vancouver Metrotown

Stay at Element Vancouver Metrotown, a 4.4-star hotel in Burnaby with polished rooms, free Wi-Fi, breakfast, and close to Stanley Park and Granville Island.

5988 Willingdon Ave, Burnaby, BC V5H 4V8, Canada View on map
8.8/10
Very Good Based on 1468 recent guest reviews
Free Wi-Fi Free breakfast Paid parking Accessible Indoor pool
What recent guests emphasize

Comfortable stays with great service and convenient location

Recent guests appreciate the spacious, clean rooms with kitchenettes, attentive and friendly staff, and proximity to shopping and local attractions. While the pool area is well maintained but compact, breakfast offerings receive mixed reviews, ranging from disappointing to pleasantly varied.

Guests often praise

  • Spacious, clean rooms featuring kitchenettes with great views and comfortable beds
  • Friendly, helpful, and attentive staff providing excellent customer service
  • Convenient location near Metrotown Mall, Crystal Mall, and other shopping and dining options
  • Well-kept amenities including a fitness center, clean pool, sauna, and hot tub
  • Easy and accessible parking options with a secure parkade

Worth knowing

  • Breakfast is continental with some hot items and occasional unique options, but opinions on quality vary among guests
  • The pool area is smaller than some might expect but remains clean and includes lounge chairs
  • Lobby amenities are basic, including a cappuccino machine that may require improvement
  • Excellent for longer stays thanks to kitchen facilities and onsite laundry
  • Highly appreciated efforts by staff to assist guests with special needs and event coordination

Best for

  • Visitors seeking a modern, comfortable hotel near popular shopping centers and public transit
  • Families and guests needing kitchenettes for longer stays or special dietary needs
  • LGBTQ+ travelers who value a welcoming and inclusive environment
  • Guests attending local events or weddings looking for attentive service and event-friendly facilities
  • Business travelers and visitors who appreciate reliable Wi-Fi and convenient parking
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About this property

Welcome to Element Vancouver Metrotown

Element Vancouver Metrotown offers polished rooms and suites in a modern setting, with many accommodations featuring kitchenettes for added convenience. The hotel provides free Wi-Fi and a complimentary continental breakfast, though guest opinions on the breakfast variety and quality have varied. Facilities include a fitness centre, an outdoor pool, a hot tub, and a sauna, which guests have found clean and well-maintained.

Situated at 5988 Willingdon Ave in Burnaby, the hotel is directly across from Crystal Mall and within walking distance of Metropolis at Metrotown mall, providing easy access to shops and eateries. The location also offers connections to popular outdoor destinations such as Stanley Park, Granville Island, and VanDusen Botanical Garden, making it suitable for visitors seeking both urban and natural experiences.

The property is known for its friendly and helpful staff, with several reviews highlighting attentive service and clean, spacious rooms that align well with the contemporary style pictured online. On-site parking and laundry facilities add practical benefits, especially for families and longer stays. Some guests noted the pool area is relatively small, but overall amenity upkeep is positively rated.

Gender and diversity inclusivity is noted by the hotel’s LGBTQ+ friendly stance, contributing to a welcoming environment. Its proximity to nearby airports and other hotels in the Burnaby area makes it a convenient choice for both business and leisure travellers. While breakfast received mixed feedback, the combination of location, facilities, and service stands out for visitors wanting easy access to local attractions.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Free breakfast
Paid parking
Accessible
Indoor pool
Air-conditioned
Laundry service
Business center
Pet-friendly
Kid-friendly
Restaurant
Kitchens in some rooms
Hot tub
Fitness center
Smoke-free

Not available at this property

Airport shuttle
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

KS
K S Apr 14, 2026
8.0

As a tourist in my own city for one night was a good experience. Check in / out was fast, suite was very nice, spacious, great view, clean and very good wifi. The bed was comfy and shower and water pressure was great. Kitchen has everything you need to cook with. The room is exactly like the picture Fitness Centre, Swimming pool, Sauna and changing room areas were clean and spacious. However, the complimentary Continental Breakfast was a huge disappointment. Liquid eggs used for the omelets were absolutely horrible. The western omlet was like a foamy firm chunk of tofu with some red and green flakes to represent red and green peppers. The eggs do not have any veggies. The cheese omelet has a very tiny thin slice of cheese just enough to call it a cheese omlet. The eggs were unetible. Breakfast would have been better without the eggs and no comment would be needed. For such a nice hotel all round, has made themselves look cheap. A hotel that holds high standards for their suites should not have the Food and Beverage Manager serve any elite Marriot Member or guest such eggs. Just leave it out and have hot porridge instead. As a well travelled Marriott member, I have never mentioned how bad the eggs are in a review. We had a great spa day and would come back.

EH
E H Mar 30, 2026
10

Rooms very clean and modern and beautiful Fromt desk staff was very helpful amd communicated well, when we had room changes to make. Parking is fantastic with a easy to access parkade. Nice walking distances to restaurants and other things. Pictures and pictures. The continental breakfast had good hours, amd some nice unique surprises like a smoothie option and a salad bar. The pool was a bit small, but in fantastix shape, with lounge chairs to sit poolside, nice hot tub and a sauna. Would def revisit.

NK
Nirmal Khela Mar 22, 2026
10

Our stay was exceptional! The room was spacious and had a great view from the balcony, clean too! Loved using the pool facilities too, the staff were always polite and attentive. The breakfast buffet was delicious catered for vegetarians too, the atmosphere was welcoming. A great location, as we were attending a wedding and perfect for exploring the city and sight seeing too! The hotel exceeded our expectations and I would recommend it to others too definitely will book again!!! The whole staff were so friendly and helpful. Thank you all for making our stay wonderful:)

JD
J D Feb 15, 2026
10

I had an excellent experience staying at the Element Vancouver Metrotown. The service was top-notch. I accidentally left my charger behind after checking out, and when I came back a few days later, the staff had kept it safe in a plastic bag and returned it to me without any issues. The amenities were great as well including the pool, sauna, and hot tub. This all made for a relaxing and enjoyable stay. The atmosphere throughout the hotel was clean, modern, and comfortable. Would definitely recommend this place to anyone visiting Burnaby!

RB
Riley Batten Feb 11, 2026
10

My dad had a great stay and enjoyed the hotel --- no complaints here. This is a nice, newer hotel and one of the best in the area immediately around my neighbourhood. Lobby amenities were a bit basic and the cappucino machine wasnt gonna come for any barista jobs (ahem, great device, just needed some human finessing & milk) -- overall, do reccomend this place. Elegant, clean rooms with a grear view of Metrotown area

HPP
Happy Pixel Photo Booths Jan 22, 2026
10

As a photo booth vendor, we had an excellent experience working at the Element Hotel Burnaby. The staff was professional, welcoming, and very accommodating from start to finish. Load-in and setup were smooth, and the event space was modern, clean, and perfectly suited for our photo booth setup. The team was organized and communicative, making it easy for us to deliver a seamless experience for guests. We truly appreciate working with venues that value their vendors and look forward to partnering with Element Hotel Burnaby again. Highly recommended for events. Happy Pixel Photo Booths

HN
Howard Ng Jan 19, 2026
10

Conveniently located right across from Crystal Mall, this place walkable to many things in the area. The staff are very friendly and helpful. The rooms are clean and spacious. Amenities include a fitness room, pool, and quiet sitting area. They also offer breakfast daily. Great place to stay long or short term.

TK
tee Kay Jan 01, 2026
10

We have just got back after a wedding in Vancouver this hotel is so lovely! We stayed on the 18th floor and khushwant serviced our rooms regularly and Bal the houseman assisted me with the youngest who is autistic by helping me get him into the room, we also had assistance from Avtar Kaur for a couple of things as she was i. The lobby area at the time of need nothing was too much for her. Rooms were clean high standard and love that the have a kitchenette perfect for us travelling with kids! The hotel breakfast was a good range of continental and some hot items available but changed daily, the breakfast staff Jessica, Chelsea and Diane were so helpful, friendly and approachable and catered to the needs of all the kids in our party! Katya on the front desk couldnt do enough, she was very caring especially when my son got sick she even went out of her way to check up on us regularly. The hotel has a pool which my children thoroughly enjoyed! Also the coin laundry being available was a big help mananged to wash and dry clothes as we stayed because who wants to bring dirty laundry back! The location of hotel was perfect with metrotown mall and other shops nearby and not too far from other places we needed to get too! The hotel also has parking which was a big plus for us travelling with kids again! We really enjoyed our stay here and cant wait to come back!

Location & neighborhood

Where you'll find Element Vancouver Metrotown

Burnaby, British Columbia, Canada

Shops & eateries at the Metropolis at Metrotown mall, plus trails & an outdoor pool in Central Park.

  • Patterson 12 min Walk
  • WB Kingsway @ Willingdon Ave 2 min Walk
  • Metrotown Station @ Bay 10 8 min Walk
  • Vancouver International Airport 30 min Car · 1 hr 1 Transit
  • Victoria International Airport 2 hr 41 Car · 3 hr 57 Transit
  • Vancouver Harbour Flight Centre 34 min Car · 28 min Transit
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in British Columbia. Distances are rough real-world times, not straight-line.

Granville Island 4,016 reviews

Granville Island

Vancouver, BC, Canada

4.7 · Island
Stanley Park 49,122 reviews

Stanley Park

Vancouver, BC V6G 1Z4, Canada

4.8 · Park
VanDusen Botanical Garden 13,396 reviews

VanDusen Botanical Garden

5251 Oak St, Vancouver, BC V6M 4H1, Canada

4.7 · Botanical Garden
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